Fluent Communications are thrilled to be 1 of only 4 UK companies to be awarded Titanium Partner Status from 3CX. Based in Tunbridge Wells in Kent and serving Sussex, Surrey, and London, Fluent are the only 3CX Titanium Partner in the South East of England.

A long-established and trusted 3CX Partner, Fluent run an account-based service, designed to get to the core of each client’s individual needs, with each project solutioned to ensure maximum benefits are recognised. Each project is bespoke, and every system is seamlessly delivered; from phone systems to landlines and cloud-based VoIP systems.

David Coleman – Director of Fluent Communications tells us how they made it to 3CX’s most honoured Partner status and what it means for Fluent.

Dave, tell us about what makes Fluent stand out from the competition?

We’re highly customer focussed, so for us it’s all about really understanding each of our clients’ businesses and figuring out what’s going to work best for them. Only when we have this level of understanding can we prescribe the best solution. Everything we do is tailored around this principle.

Fluent Communications was founded over 15 years ago and our premise has always been to offer a personal service. We understand how critical telecommunications and IT are to the smooth-running of every business; so we always set out to ensure that all of our clients have a level of set-up and support that efficiently enables them to cost-effectively do their best work.

We work hard and are fully committed to building our knowledge in fixed base, mobile and IT support solutions, we do everything in-house and have an incredible team of engineers who are dedicated to ensuring our solutions are fitted to the highest of standards.

As a business, what benefits can 3CX offer your customers?

3CX offer water-tight solutions for our customer’s day-to-day communication needs. From receiving calls while out of the office, to boosting productivity through virtual meetings and many more useful features. The PBX is so easy to use that our clients can effortlessly make minor adjustments themselves, such as diverting calls, setting out of office status and scheduling web meetings, all whilst avoiding downtime and without incurring any additional costs.

We are fully aware that for any business, downtime can have a massive financial impact so 3CX have designed their systems to ensure that they can be fully installed, integrated and up and running in a matter of hours. The 3CX operating system is designed to be intuitive too, so staff can use it straight away without the need for complicated training. They are also ideal for supporting virtual or remote working.

What, in your view, elevates 3CX’s offering? What makes them a cut above the rest?

We are yet to find a business that the 3CX solution has not been the perfect fit for. Our customers love the incredible amount of built in features and find the system very easy to adjust to, even when making the transition from an old digital system. We find that the open source architecture allows us to really tailor the system to our customers’ specific requirements by using custom built applications where needed.

We even have in house specialists who can further develop the 3CX system; adding customised functionality to take it to the next level. As a solutions provider, this means that we can deliver systems that many other companies are unable. It’s a pretty unique offering, with packages like bespoke Wallboards – our in-house developers can create a wallboard that displays exactly the information needed for monitoring inbound and outbound statistics in an attractive and easy to view format. There’s also 3CX Auto Self-ID, Auto Voicemail, CRM Integration plus many more brilliant additions that save companies valuable administration time, helping them to work more efficiently.

What do you think ensured your success as a Titanium Partner?

For me it’s all about the bespoke service we offer from the outset, but also recognising the importance of keeping the conversation open, being totally responsive and upgrading our customers’ accounts when needed to keep up with changing demands in our clients’ businesses. We are, of course, always ensuring that our support teams are top notch – our engineers are highly trained and hugely experienced.

We offer routine maintenance, system re-programming, ad-hoc fault repairs and repairs via our maintenance agreement too. Our customers know that we are here if they have a problem and trust that we will sort any issues out quickly and efficiently, so minimising any downtime and helping to promote business continuity. This obviously gives a great deal of peace of mind.

What aspect of Fluent Communications business gives you the greatest satisfaction?

I am most proud of our customer retention. Many of our clients have been with us from the beginning and certainly for many years, and this is testament to our belief in building solid, lasting relationships truly taking the time to understand our clients’ requirements, working with top suppliers, like 3CX, and providing the best possible support service. It is very satisfying to know that we are keeping our customers happy, keeping their costs to a minimum and enabling them to run their businesses smoothly, year-on-year.

For any IT and communications requirements, please feel free to contact 01892 53 23 73 or email david@fluent-group.co.uk