Having worked with its previous IT provider for approximately 15 years, the decision to move to a new technology partner was not one Regency took lightly. The business needed to be confident that any new provider would take the time to understand its established systems, working practices and future ambitions, while managing the transition carefully and minimising disruption.
As Regency’s technology requirements developed, the business wanted more than a traditional reactive IT support service. It needed a technology partner that could provide dependable day to day assistance, strengthen cyber security and help ensure its IT continued to support the company’s future plans.
Regency chose Fluent Group to provide a comprehensive managed IT service, bringing its support, security and strategic technology planning together under one partnership.
The challenge
Like many growing businesses, Regency relies heavily on its technology for communication, collaboration and the smooth running of daily operations. Any disruption can affect productivity, customer service and the ability of its teams to deliver work on time.
After 15 years with the same IT company, Regency also needed reassurance that its accumulated knowledge, existing systems and support requirements would be properly understood and transferred. Building trust was therefore just as important as delivering the technical solution.
Regency wanted to ensure it had:
- Responsive support for its users and devices
- Proactive monitoring and maintenance
- Stronger protection against modern cyber threats
- Reliable management of its Microsoft 365 environment
- Clearer visibility of technology risks and priorities
- Strategic guidance rather than support that only reacted when something went wrong
- A partner capable of supporting both its immediate needs and longer term development
The Fluent solution
Fluent worked closely with Regency to understand its existing technology environment, operational priorities and future requirements. We then developed a managed service designed to provide both practical day to day support and ongoing strategic direction.
The solution includes:
- Managed IT support for Regency’s users, workstations and wider technology environment
- Proactive device monitoring, operating system updates and security patching
- Endpoint detection and response to identify and contain suspicious activity
- Privileged access management to reduce the risks associated with administrator accounts
- Identity threat detection and response to help protect user accounts and Microsoft 365
- Web filtering, secure remote browsing and credential protection
- Continuous security monitoring through a human manned Security Operations Centre
- Microsoft 365 management and cloud data backup
- Cyber security awareness training and simulated phishing exercises
- Regular account management and technology reviews
- A strategic technology roadmap delivered through Fluent’s virtual Chief Technology Officer service
Where replacement or additional equipment is required, Fluent also helps Regency select, supply and configure appropriate business grade technology, ensuring it fits securely into the wider IT environment.
A carefully managed transition
Moving away from an IT provider after 15 years represented a significant change for Regency. Fluent therefore placed particular emphasis on making the transition structured, reassuring and as seamless as possible.
We worked with Regency and its outgoing provider to gather the necessary technical information, review the existing environment and preserve important knowledge about its systems and working practices. The transition was carefully planned to minimise disruption and ensure Regency’s users continued to receive the support they needed throughout the changeover.
This structured onboarding process gave Fluent a clear understanding of Regency’s systems from the outset and allowed immediate priorities, risks and opportunities for improvement to be identified.
The result
Regency now has one technology partner responsible for supporting its users, protecting its systems and helping the business plan ahead.
The partnership gives Regency:
- A clear and consistent route for IT support
- Greater visibility and control across its technology environment
- A more proactive approach to maintenance and cyber security
- Improved protection for users, devices, identities and Microsoft 365 data
- Strategic guidance informed by the company’s operational and commercial priorities
- A technology roadmap that can evolve alongside the business
- Confidence that its move from a long standing provider has been carefully managed
By combining responsive support with proactive security and strategic planning, Fluent helps Regency reduce technology risk while allowing its team to remain focused on serving its customers and developing the business.
One partner. One solution.
Fluent’s work with Regency demonstrates the value of treating IT as a business enabler rather than simply a support function. Through an ongoing partnership, Regency has access to the expertise, protection and strategic direction it needs without having to manage multiple technology suppliers.
