The Challenge
West Kent Primary Care required the migration of its existing business telephony platform and mobile estate whilst maintaining continuity of service for staff and patients.
The organisation relied heavily on its communications infrastructure to support day-to-day operations across its healthcare services. Any disruption to inbound calls, mobile connectivity or internal communications could have a direct impact on service delivery.
A key requirement was to migrate the existing 3CX phone system and O2 mobile services from the incumbent provider while ensuring minimal downtime and maintaining access to important DDI telephone numbers. The project also faced a compressed delivery timescale and the additional challenge of coordinating supplier porting activity during a busy Easter period.
The Solution
Fluent Group designed and delivered a carefully planned migration programme that included:
- Migration of the existing 3CX telephone system to a new Fluent-hosted AWS environment.
- Migration and activation of O2 mobile SIM services.
- SIP trunk and DDI number migration from the existing provider.
- Comprehensive testing and validation of services throughout the project.
- Ongoing monitoring and support before, during and after migration.
Working closely with West Kent Primary Care and the incumbent provider, Fluent developed a phased migration plan that allowed mobile services, telephony infrastructure and DDI numbers to be transferred successfully while reducing operational risk
The Results
The migration was completed successfully, with all key deliverables achieved.
Key outcomes included:
- Successful migration of the 3CX telephone system.
- Successful migration and activation of O2 mobile services.
- Successful porting of DDI telephone numbers.
- Minimal service interruption during migration activities.
- No reported issues following cutover.
- Continued monitoring and support throughout the transition period.
Following project completion, Fluent confirmed that all services, including DDI numbers and SIP trunks, had been fully migrated into the new environment and were operating as expected. By implementing Fluent`s Mobile Manager portal, the customer gained complete control of their mobile estate, with real-time visibility of usage, instant SIM management, and proactive data alerts. This reduced administration, improved responsiveness, and helped prevent unexpected mobile costs
Project Highlights
- 3CX platform migrated to a new AWS hosted environment.
- O2 SIM migration completed successfully.
- DDI porting completed with minimal interruption.
- All project milestones delivered on schedule.
- No service-impacting issues reported during migration.
- Project completed and approved for closure.
