Providing John Fowlers Solicitors with a modern unified communications platform

Improved client experience, flexible working, enhanced collaboration, increased productivity, reduced telecoms costs, business continuity.
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John Fowlers Solicitors

John Fowlers Solicitors is a well-established legal practice serving individuals and businesses across Essex. Founded in 1924, the firm provides a wide range of legal services, including family law, conveyancing, employment law, commercial law, wills and probate, and dispute resolution. With offices across the region and a reputation built on professionalism and client care, effective communication is central to delivering an exceptional client experience.

Services Provided
3CX Phone Systems

As a busy legal practice, John Fowlers Solicitors handles a high volume of client enquiries, confidential discussions, and time-sensitive communications every day. With several offices located throughout Essex the company had a number of outdated telephone systems using ISDN connectivity that needed upgrading.  

The firm needed a modern telephone solution that would:

  • Improve responsiveness to client calls
  • Streamline communication between offices and team members
  • Enable flexible working for solicitors and support staff
  • Ensure clients could quickly reach the right department
  • Reduce reliance on traditional telephone infrastructure
  • Support business continuity and future growth

With clients expecting fast, efficient communication, the firm required a unified platform capable of supporting both office-based and remote working environments.

Words from the client

Neil Watts
Managing Partner

The implementation of our new 3CX telephone system has transformed the way we communicate across the practice. From the outset, the objective was to improve responsiveness for our clients while providing greater flexibility for our team, and the solution has delivered on both fronts.

The ability to handle calls more efficiently, support hybrid working, and maintain seamless communication between offices has had a positive impact on both our staff and our clients. The transition was smooth, the support throughout the project was excellent, and the platform provides a strong foundation for the future.

As a client-focused law firm, communication is critical to everything we do. This investment has enabled us to enhance the service we provide while ensuring our technology supports the continued growth of the practice.

Why Choose Fluent?

We make technology easier to manage with clear guidance, responsive support and solutions built around your business.

Speedy Response Times

We pride ourselves on our response times, always aiming to get back to you as soon as possible. Communication is key, so our team will always explain what we are doing and why.

Smart IT Solutions

Fluent has access to an array of solutions and products, aimed to suit a range of business needs. From small businesses to national corporations, Fluent is ready to support your IT needs.

Clear Pricing

Fluent provides a clear pricing structure from the outset, so there are no unexpected surprises. We will work with you to find the most cost effective solution for your business too.

Friendly Customer Service

Our experienced team of technicians are available to assist you whenever needed via the phone or by email.

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Our team is always happy to help. Whether you're planning a new system or simply want advice, we’re here to point you in the right direction.
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